35ok Terms and Conditions

1.1 Definitions

The key terms used in these Terms are defined as follows:

• "Platform" means the 35ok website, mobile application, and all associated services.
• "Account" means the user's registered profile through which they access the platform's features.
• "Services" means all online gaming, betting, and related features provided by 35ok.
• "Wallet" means the virtual fund management system linked to the account.

1.2 Right to Amend Terms

35ok reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, users will be notified via the platform or their registered email. Continued use of the platform after any changes will be taken as acceptance of the updated terms.

2.1 Age Requirement

35ok services are available only to individuals aged 21 or older. No person under the age of 21 may open an account or use services on this platform. Providing false information about age is a serious violation and will result in immediate account closure.

2.2 Account Registration

When registering an account on 35ok, you must comply with the following conditions:

• You must provide accurate and truthful personal information.
• Each person may create only one account — multiple accounts are strictly prohibited.
• The user is solely responsible for keeping the email address and password provided at registration secure.
• Any unauthorized use of the account must be reported to 35ok immediately.
• Opening an account in the name or identity of company employees is strictly prohibited.

2.3 Identity Verification (KYC)

35ok reserves the right to verify a user's identity at any time. A national identity card, passport, or other government-approved documents may be requested when necessary. 35ok reserves the right to hold withdrawals until the verification process is complete.

3.1 Deposit Methods

35ok accepts the following payment methods: bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit amount for each method is ৳200. Deposits from third-party accounts are not accepted — only payment accounts registered in your own name may be used.

3.2 Withdrawal Policy

Important conditions regarding withdrawals:

• The minimum withdrawal amount is ৳500.
• Withdrawals are generally processed within 15 minutes to 2 hours.
• Withdrawals will only be made to the same payment method used at the time of deposit.
• Withdrawals from unverified accounts may be held.
• Additional verification may be required for suspicious transactions.

3.3 Currency

All transactions on the 35ok platform are conducted in Bangladeshi Taka (BDT / ৳). Transactions in any other currency are not accepted.

4.1 Welcome Bonus

New members are eligible for a 200% bonus on their first deposit up to ৳5,000. A 10x wagering requirement applies to this bonus, meaning the total bonus amount must be wagered 10 times before withdrawal.

4.2 General Bonus Terms

• Each promotion or bonus has its own terms and conditions displayed on the relevant offer page.
• A bonus may only be claimed from one account.
• 35ok reserves the right to cancel a bonus if misuse is suspected.
• Once a promotion has expired, that bonus can no longer be claimed.
• Bonus funds and real funds are tracked separately.

4.3 VIP Program

35ok's VIP program has four tiers. Weekly cashback is provided at each tier:

• Bronze: up to 0.4% weekly cashback.
• Silver: up to 0.8% weekly cashback.
• Gold: up to 1.1% weekly cashback.
• Platinum: up to 1.5% weekly cashback.

Regular and active participation is considered for advancement to higher tiers. 35ok determines VIP criteria at its own discretion.

5.1 Platform Use Restrictions

The following activities are strictly prohibited and will result in permanent account closure:

• Any form of fraud, manipulation, or attempt to gain an advantage through dishonest means.
• Creating multiple accounts to claim bonuses.
• Playing using software bots, automated systems, or third-party tools.
• Using the platform for money laundering or any other illegal financial activity.
• Operating an account by assuming the identity of another user.
• Any attempt to breach the platform's security systems.
• Playing on behalf of a third party or with their funds.

6.1 Copyright and Trademark

All content displayed on the 35ok platform — logos, designs, graphics, text, software, images, and audio-visual materials — is the intellectual property of 35ok or its licensors and is protected by applicable copyright law. No content may be reproduced, distributed, or modified except for personal, non-commercial use.

7.1 Personal Data Collection

35ok collects and processes users' personal data. For more details, please see our Privacy Policy. By registering, you agree that 35ok may use your data in accordance with its privacy policy.

7.2 Security

35ok uses SSL encryption and modern security technology to keep your information safe. However, it is not possible to make data transmission over the internet completely secure. The user is responsible for keeping their own login credentials secure.

8.1 Responsible Gaming Policy

35ok places the highest importance on responsible gaming. We believe gaming is for entertainment — not as a method of earning money. For more details about our responsible gaming policy, please visit the Responsible Gaming page.

8.2 Self-Limits and Self-Exclusion

Users may apply deposit limits, betting limits, or self-exclusion on their account at any time. To use these features, contact our 24/7 live chat support or send an email to [email protected].

9.1 Account Closure by 35ok

35ok may suspend or permanently close any account for the following reasons:

• Any violation of these terms and conditions.
• Providing false or misleading information.
• Fraudulent or suspicious transactions.
• Failure to pass age verification.
• Instructions from legal authorities.

If an account is closed, funds that are legitimately verified will be returned subject to applicable conditions.

9.2 Account Closure by the User

A user may request to close their account at any time. To do so, contact 35ok support via live chat or email. All pending bets will be settled and valid funds returned before the account is closed.

10.1 Disclaimer of Liability

35ok is not liable for:

• Any loss caused by technical errors or internet connection interruptions.
• Failure of third-party software or services.
• Unforeseen circumstances (force majeure) such as natural disasters, government directives, or other uncontrollable events.
• Loss resulting from unauthorized use of a user's account credentials (where caused by the user's own negligence).

11.1 Complaints Process

In the event of a dispute or complaint, please contact our support team first. We will make every effort to resolve all issues promptly and fairly. Send an email to [email protected] with full details of the complaint and any relevant evidence.

11.2 Final Decision

In any dispute, the decision of 35ok authority will be considered final, though all decisions will be made on the basis of impartiality and fairness. In disputes relating to game outcomes, the game server log records will be treated as final evidence.

12.1 Support and Contact

For any questions or comments regarding these terms and conditions, please contact us as follows:

• Email: [email protected]
• Live Chat: 24/7 support in Bengali — after logging in to the platform, use the live chat option.