35ok Privacy Policy — Your Information Is Our Responsibility
This policy fully explains how your personal information is collected, stored, and kept secure on the 35ok platform.
35ok ("we", "us", or "platform") is a safe and reliable online gaming and betting service. We believe that the privacy of your personal information is a fundamental right. This privacy policy clearly describes what types of information we collect, how that information is used, who it is shared with, and what steps we take to protect your information.
What Information We Collect
When creating an account and using services on 35ok, we may collect various types of information. A detailed description of the information collected is provided below.
Personal Identification Information
Information you provide at the time of account registration:
- Full name and date of birth
- Email address
- Mobile number
- Bank or mobile banking account information (bKash, Nagad, Rocket, Upay)
- National ID card or passport number (for verification purposes)
Automatically Collected Information
Information collected automatically when you use the platform:
- IP address and device type
- Browser type and operating system
- Login time and session information
- Gaming history and betting activity
- Transaction information and amounts
Cookies and Tracking
We use cookies and similar technologies that:
- Maintain your session and login state
- Save your preferences and settings
- Improve platform performance
- Assist with security monitoring
Contact Information
Information stored when you contact us:
- Records of live chat conversations
- Information provided via email
- Details of complaints and requests
- Support ticket information
How We Use Information
Collected information is used only for specific and lawful purposes. We do not collect or use any information unnecessarily.
| Purpose of Use | Relevant Information | Legal Basis |
|---|---|---|
| Account creation and management | Name, email, mobile number | Contractual necessity |
| Identity verification (KYC) | National ID card, date of birth | Legal obligation |
| Financial transaction processing | Payment information, transaction history | Contractual necessity |
| Security and fraud prevention | IP address, device information | Legitimate interest |
| Providing customer support | Contact information, chat records | Contractual necessity |
| Responsible gaming monitoring | Gaming activity, deposit history | Legitimate interest and legal obligation |
| Service improvement and analytics | Usage patterns, session information | Legitimate interest |
Sharing Information with Third Parties
35ok does not sell or rent your personal information. However, in certain circumstances it may be necessary to share limited information with trusted third parties.
Payment Service Providers
To process deposits and withdrawals, the necessary transaction information is shared with bKash, Nagad, Rocket, Upay, and associated banks. These service providers follow their own privacy policies and do not use your information for their own commercial purposes.
Game Software Providers
Professional game software providers such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, and Ezugi may receive the minimum necessary information (such as player ID and gaming session data) for the technical operation of their systems. This information is used solely for the purpose of providing gaming services.
Legal Authorities
We may be required to provide information to authorities under a court order, a lawful request from a law enforcement agency, or applicable law. In such cases, we will provide only the information that is legally required.
Corporate Changes
In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the relevant parties. In any such situation, we will notify you in advance and the new operator will also be required to comply with this privacy policy.
Our Steps to Protect Your Information
35ok uses SSL encryption and industry-standard security practices to keep your information secure.
SSL Encryption
All data transmissions are protected by 256-bit SSL encryption.
Secure Servers
Your information is stored on encrypted and secured servers.
Access Controls
Only authorised staff have limited access to the information they need.
Regular Audits
Regular security audits and vulnerability assessments are conducted.
Your Rights
As a user of 35ok, you have the following rights over your own personal information.
Right to Access Information
You have the right to request to know and view what information we hold about you. After verification, we will provide you with a copy of that information.
Right to Correct Information
If there is any inaccuracy or incompleteness in your information, you have the right to request a correction. We will apply the correction as soon as possible.
Right to Delete Information
In certain circumstances you have the right to request the deletion of your information. However, for legal or contractual reasons, some information may be required to be retained for a set period.
Right to Object to Processing
You have the right to object to the processing of your information for marketing communications or analytics purposes. This request can be made through the support team.
Right to Data Portability
You have the right to request your information in a structured and readable format so that it can be used elsewhere if needed.
Right to Restrict Processing
In certain circumstances you have the right to request that processing of your information be temporarily restricted, such as when there is a dispute about the accuracy of the information.
To exercise these rights, contact us at [email protected]. We will respond to your request within 30 business days.
Data Retention Period
We retain your information for as long as it is necessary to fulfil the purpose for which it was collected, or as required by legal obligations.
General Account Information
Retained for as long as the account is active and for a minimum of 5 years after the account is closed, in accordance with financial regulatory and anti-fraud law requirements.
Financial Transaction Information
Records of all deposits, withdrawals, and betting transactions are retained for a minimum of 7 years in accordance with legal obligations.
Communication Records
Records of support chats, emails, and other communications are retained for up to 3 years for service improvement and dispute resolution purposes.
Deletion of Information After Retention Period
Once the designated retention period has ended, we securely delete your information or anonymise it in a way that makes it impossible to identify you.
Protection of Minors
35ok is an adults-only platform. This service is intended for people aged 21 and over only. We do not knowingly collect personal information from anyone under the age of 21.
If we are informed or discover that a minor has created an account by providing false information about their age, we will immediately close that account and delete all associated information.
If you believe that a minor has registered on this platform, please contact us at [email protected].
Cookies Policy
Cookies are small text files that your browser stores on your device. We use the following types of cookies.
Essential Cookies
These cookies are essential for the platform to function correctly. They maintain login sessions, ensure security, and provide basic functionality. These cookies cannot be disabled.
Functional Cookies
These cookies are used to remember your preferences and settings, such as language preference and display settings. They make the platform more personalised.
Analytics Cookies
Used to monitor and improve platform usage. These cookies help us understand how users are using the site so that we can improve our services.
Most cookies can be controlled or disabled through your browser settings. However, disabling essential cookies may affect some functionality of the platform.
Changes to This Policy
35ok reserves the right to change or update this privacy policy from time to time. If important changes are made to the policy, we will notify you in the following ways:
- A notification will be displayed on the platform
- A notification will be sent to your registered email
- The "Last Updated" date at the top of the page will change
If you continue using the platform after the changes, you will be considered to have agreed to the revised policy. Therefore, it is recommended that you review this page regularly.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us in the following ways.
Live Chat Support
Speak directly with our support team in Bengali via 24/7 live chat. We are always ready to answer any questions related to data protection.
24 hours a day, 7 days a week
Email Contact
For formal privacy-related requests, write to us by email. We will respond to your request within 30 business days.